Jamaica Leads The Caribbean In Outsourcing Services

According to Jamaican Minister of Industry, Investment and Commerce, Anthony Hylton, Jamaica is “the leading contact centre location in the English-speaking Caribbean with more than 10,000 full time agents in the offshore sector.”

Hylton was making a case for Jamaica as an ideal destination for business process outsourcing (BPO), human resource outsourcing (HRO), export-oriented manufacturing, tourism and global shipping and logistics.

To further strengthen his case Hylton noted that “the average call centre and BPO salaries are 40-60 per cent lower than the corresponding salaries in the US.”

“These advantages, as well as the fact that the Government has demonstrated its support for this priority sector, have kept industry heavyweights such ACS (Xerox), Tele-performance and West Corporation operating in the island for almost a decade,” the Minister noted.

The country’s investment opportunities will be showcased at JAMPRO’s ‘Jamaica Investment Forum 2012’ set for March 1 to 2. The main focus of the forum will be to showcase investment opportunities in key growth sectors.

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